Aerospike Cloud

Aerospike Cloud
1

I get an error when I log in to Aerospike Cloud. I would like it to be resolved. Also, even if I log in and specify an organization, I cannot register.

2

Hi OguraJunichi,

I’m seeing the same issues you are. Our team is now looking in to the issue. I’ll follow-up here when it has been resolved.

Thanks, Eric

3

I was facing that issue. I was able to sign in by refreshing a bunch of times. But now I get this error on my dashboard.

Screenshot 2024-05-16 at 6.20.35 PM
Screenshot 2024-05-16 at 6.20.35 PM612×567 18.7 KB

4

Hi Dhruv,

Thanks for posting. We should have a fix out shortly to address the registration issue and we’ll take a look at your user as well to make sure everything is working.

Thanks for your patience! Eric

5

If you enter the organization and proceed to the next step, the following error will occur.

image
image1920×1008 68.8 KB

6

OguraJunichi and Dhruv_Anand - the team has released fixes to production to address the registration issues.

Can you try logging out completely and then signing in again to see it that resolves the issue?

If you are still unable to get in, can you email me at eschreiner@aerospike.com and we can look at your individual user and make any necessary fixes.

Thank you for your patience as we get this resolved. Eric

7

Even if I completely log out, the issue remains the same. Please take action.

8

I’m just stuck in a loop of clicking continue on this screen and being returned back to the same screen. Unfortunately, I’m not willing to continue to do a back and forth to get this DB set up. This is a basic feature that every other SaaS product does flawlessly.

Screenshot 2024-05-24 at 12.18.43 PM
Screenshot 2024-05-24 at 12.18.43 PM2384×1146 131 KB

9

How come such a trivial issue isn’t resolved?

10

Hi @Sahil_Kapoor - are you experiencing an issue with registration? The issue has been resolved for any user signing up now however users who registered using social login during the issue are still experiencing an issue.

11

Hi @Dhruv_Anand - I’m sorry that this not has resolved for you and I understand that you do not want to invest more time tracking down the issue. I will see if the team can complete your account creation and we’ll extend your trial given the inconvenience of this issue.